Dell Inspiron Shuts Down Unexpectedly No Blue Screen
- #1
The event viewer shows that my laptop has had three occasions of ID 41 Error, two of which happened within this week (April 28th, May 3rd) and one of which happened over three months ago (January 28th).
The two recent instances indicated the following parameters:
Event Data
-
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
For specifications,
-
OS Name: Microsoft Windows 7 Ultimate K
Version: 6.1.7601 Service Pack 1 Build 7601
System Model: HP Pavilion 15 Notebook PC
System Type: x64-based PC
Processor: AMD A8-5545M APU with Radeon(tm) HD Graphics, 1700Mhz, 4 Core
BIOS Version: Insyde F.02
- #2
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.
For more information, see the following article on the Microsoft TechNet blog:
How to Debug Kernel Mode Blue Screen Crashes (for beginners)
- #3
I have seen the link, and I downloaded the Debugging Tools.
The problem is that I cannot find a crash dump file to open with the Debugging Tool, even when I looked through the designated destination (%SystemRoot%\MEMORY.DMP).
- Mar 25, 2015
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- #4
If the laptop battery is not being charged whilst plugged in could be due to a faulty jack socket and as the connection is lost your battery gets drained to 0% dies. Giving no blue screen message. Watch your laptop power charging meter and check it's charging connection is lost whilst using it. If battery percentage is good and it still dies your problem is more serious like motherboard fault.
Check your power options in control panel change the setting to allow the laptop to shut down if the battery gets to 10%
- #5
If the laptop battery is not being charged whilst plugged in could be due to a faulty jack socket and as the connection is lost your battery gets drained to 0% dies. Giving no blue screen message. Watch your laptop power charging meter and check it's charging connection is lost whilst using it. If battery percentage is good and it still dies your problem is more serious like motherboard fault.
Check your power options in control panel change the setting to allow the laptop to shut down if the battery gets to 10%
The laptop was around 60˚C (140˚F) when it suddenly restarted. I didn't think that it was the cooling problem, unless my computer is especially susceptible to temperature change.
The battery was at 100% when it restarted. It was not battery drainage either.
I guess that leaves one possibility, which is that the problem is with the motherboard.
Would I have to take the laptop apart in this case? I am concerned that I would not be able to do this at the moment, because I am right in the exam period, and I need my computer to study.
- Nov 4, 2012
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- #7
the default memory dump type is minidump
the default location is
c:\windows\minidump directory and the files have a date encoded in them with a .dmp file extentions
if you have selected a kernel or full memory dump the default location and name of the FILE will be
c:\windows\memory.dmp
you can also search your hard drive for files with the .dmp file extension.
the error message you indicated means that the system booted up after a previous shutdown did not complete. IE the machine bugchecked, overheated, or lost power.
- #8
If you mean using cmd.exe to type in "DumpChk ... Dumpfile", I tried inputting this line:
DumpChk [-y C:\Windows] DumpFile
When I did that, nothing happened, instead the next line showing this.
http
/i.imgur.com/V1ytM5O.png
Well, my computer is in Korean, so I'll try to translate..
" 'DumpChk' is not internal/external command, executable program, or batch file."
When I tried running dumpchk.exe that I installed from Microsoft, the program automatically closes itself.
I managed to take a screenshot of what the program said while it was closing itself:
http/imgur.com/8eEPRDw
It says "Usage: C:\Program Files (x86)\Windows Kits\8.1\Debuggers\x64\dumpchk.exe [-y <sympath>] <dumpfile>"
Is there anything I am doing incorrectly?
- #9
Again, there was no BSOD, because BSOD would have showed up since I set the computer to not restart upon blue screen.
Also, the battery was connected, and the computer stayed around 55-60˚C, so it was not overheating.
When the computer restarted, I was looking at a PDF file while studying. Last time this shutdown happened, I was looking at a Youtube entry, so I can't find consistency.
Here is the event detail that my Event Viewer displays.
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
I still can't find memory.dmp file, and I'm still having the same trouble that I outlined in my previous response.
- Mar 25, 2015
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- #10
Click Start, and then click Control Panel.
Click Performance and Maintenance, and then click System.
On the Advanced tab, click Settings under Startup and Recovery.
Do you have box's ticked to write dmp files.
You can also find dmp files by typing the following *.dmp in a search screen on your hard drive.
Have you tried running diagnostic tests?
http/support.hp.com/us-en/document/c02491515
- #11
Click Start, and then click Control Panel.
Click Performance and Maintenance, and then click System.
On the Advanced tab, click Settings under Startup and Recovery.
Do you have box's ticked to write dmp files.
You can also find dmp files by typing the following *.dmp in a search screen on your hard drive.
Have you tried running diagnostic tests?
http/support.hp.com/us-en/document/c02491515
I tried following your instructions, but in the Control Panel, I couldn't find "Performance and Maintenance" menu.
Also, in the diagnostic test link, I've updated HP Support Assistant.
I have tried looking for "HP Vision Diagnostics" or "Hardware Diagnostic Tools", and the instructions informed me that I would have either of them, but strangely, I had none of them.
- #12
CRASH.DMP
WD-20140422-1018.dmp
WD-20140423-1302.dmp
WD-20140516-0036.dmp
Are any of these DMP files useful? None of the dates indicated in the WD-...dmp files correspond with the dates when Kernel-Power Event ID 41 happened.
- Nov 4, 2012
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- #13
it may give a idea as to the cause of the problems
CRASH.DMP
WD-20140422-1018.dmp
WD-20140423-1302.dmp
WD-20140516-0036.dmp
Are any of these DMP files useful? None of the dates indicated in the WD-...dmp files correspond with the dates when Kernel-Power Event ID 41 happened.
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- #15
(I assume it is from the video drivers but can not tell)
-------
third bugheck was the same as the second.
crash.dmp looks like a bad memory address used in a subsystem or emulator.
second crash was a video driver not responding.
video driver was: atikmpag.sys Fri Dec 06 12:21:45 2013
pooltag was 202b
you will have to use the findstr.exe command to figure out what driver on your machine uses that pool tag.
Then update that driver. Basically, run cmd.exe as an admin then run the command
findstr.exe /m /l 202b *.sys
it should list a driver name, then google that driver name to figure out what it is for.
- #16
(I assume it is from the video drivers but can not tell)
-------
third bugheck was the same as the second.
crash.dmp looks like a bad memory address used in a subsystem or emulator.
second crash was a video driver not responding.
video driver was: atikmpag.sys Fri Dec 06 12:21:45 2013
pooltag was 202b
you will have to use the findstr.exe command to figure out what driver on your machine uses that pool tag.
Then update that driver. Basically, run cmd.exe as an admin then run the command
findstr.exe /m /l 202b *.sys
it should list a driver name, then google that driver name to figure out what it is for.
I just tried running such command in cmd.exe, and no list was returned, as the screenshot below indicates.
http/i.imgur.com/iXls0T7.png
I've checked that I've been running cmd.exe as administrator. Repeating the command multiple times or waiting for 10 minutes after running the command still didn't return anything.
- Nov 4, 2012
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- #17
here is a better written way: https
/support.microsoft.com/en-us/kb/298102or you can google "how to locate a pooltag for a driver"
(I assume it is from the video drivers but can not tell)
-------
third bugheck was the same as the second.
crash.dmp looks like a bad memory address used in a subsystem or emulator.
second crash was a video driver not responding.
video driver was: atikmpag.sys Fri Dec 06 12:21:45 2013
pooltag was 202b
you will have to use the findstr.exe command to figure out what driver on your machine uses that pool tag.
Then update that driver. Basically, run cmd.exe as an admin then run the command
findstr.exe /m /l 202b *.sys
it should list a driver name, then google that driver name to figure out what it is for.
I just tried running such command in cmd.exe, and no list was returned, as the screenshot below indicates.
http/i.imgur.com/iXls0T7.png
I've checked that I've been running cmd.exe as administrator. Repeating the command multiple times or waiting for 10 minutes after running the command still didn't return anything.
- Nov 4, 2012
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- #19
generally it will be something like this: start cmd.exe as an admin, then
cd drivers
findstr.exe /m /l "202b" *.sys
if it does not find one, make sure you enter the command correctly or search for a known tag like "afd"
findstr.exe /m /l "afd" *.sys
should return a file name afd.sys just to confirm you are using the command correctly. (this tag is for winsock support and will always be on your computer)
- #20
generally it will be something like this: start cmd.exe as an admin, then
cd drivers
findstr.exe /m /l "202b" *.sys
if it does not find one, make sure you enter the command correctly or search for a known tag like "afd"
findstr.exe /m /l "afd" *.sys
should return a file name afd.sys just to confirm you are using the command correctly. (this tag is for winsock support and will always be on your computer)
I'll try doing this, and on the other note, I just remembered that I've recently been using Virtual Clone Drive. I wonder if it's relevant though.
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